What you'll learn
- Define knowledge work in the context of modern knowledge management systems
- Explain the knowledge management process and how organisational culture shapes it
- Identify modern collaboration tools and their key features
- Evaluate cloud data storage options for the knowledge worker
- Host, manage and record live meetings
- Share information and manage collaborative conversations securely
- Implement security and compliance practices for remote work
- Explore automation and virtualization of education and training
Course outline
Who is a Knowledge Worker?
- Background and definition
- Qualities of a Knowledge Worker
- How to become a Knowledge Worker
- Relevance of Knowledge Work
Knowledge Management Systems
- Knowledge and Knowledge Management
- Building Human Capital
- The Knowledge Management Process
- Knowledge Work Systems
- Knowledge Culture
Cloud Data Storage
- What is the Cloud?
- Why Cloud Storage?
- Managing Cloud Storage
- Document Sharing and Security
- Offline Documents
Collaboration Tools for the Knowledge Worker
- Working from home made easy
- Productivity suites
- Live Meetings
- Collaborative Conversations
- Security and Compliance
- Resources, features and tools
E-Learning for the Knowledge Worker
- Management of Learning
- Learning Management Systems