What you'll learn
- Identify hardware components of personal computers and mobile digital devices
- Identify the basic components and functions of operating systems
- Identify networking and security fundamentals
- Install, configure and troubleshoot display and peripheral devices
- Manage system components and data storage
- Install, configure and optimise Microsoft Windows
- Install and configure networking capabilities and support mobile devices and printers
- Identify security threats, vulnerabilities and controls, and implement security controls
Course outline
Hardware Fundamentals
- Personal Computer Components
- Storage Devices
- Mobile Digital Devices
- Connection Interfaces
Managing System Components
- Identify Motherboard Components and Features
- Install and Configure CPUs and Cooling Systems
- Install Power Supplies
- Troubleshoot System Components
Managing Data Storage
- Identify RAM Types and Features
- Troubleshoot RAM Issues
- Install and Configure Storage Devices
- Configure the System Firmware
- Troubleshoot Hard Drives and RAID Arrays
Supporting Display Devices
- Install Display Devices
- Configure Display Devices
- Troubleshoot Video and Display Devices
Installing & Configuring Peripheral Components
- Install and Configure Input Devices
- Install and Configure Output Devices
- Install and Configure Input/Output Devices
- Install and Configure Expansion Cards
Customized Client Environments
- Types of Common Business Clients
- Custom Client Environments
Supporting Printers & Multifunction Devices
- Printer and Multifunction Technologies
- Install and Configure Printers
- Maintain Printers
- Troubleshoot Printers
Networking Technologies
- TCP/IP Properties and Characteristics
- TCP/IP
- Internet Connections
- Ports and Protocols
- Networking Tools
Installing & Configuring Networking Capabilities
- Configure Basic Windows Networking
- Configure Network Perimeters
- Using Windows Networking Features
- Install and Configure SOHO Networks
Supporting Mobile Digital Devices
- Install and Configure Exterior/Interior Laptop Components
- Other Mobile Devices
- Mobile Device Accessories and Ports
- Mobile Device Connectivity and Synchronization
- Troubleshoot Mobile Device Hardware
Operating System Fundamentals
- PC and Mobile Operating Systems
- PC Operating System Tools and Utilities
Installing & Configuring Microsoft Windows
- Implement Client-Side Virtualization
- Install Microsoft Windows
- Use and Configure Microsoft Windows
- Upgrade Microsoft Windows
Optimizing & Maintaining Microsoft Windows
- Optimize Microsoft Windows
- Back Up and Restore System Data
- Perform Disk Maintenance
- Update Software
Working with Other Operating Systems
- The OS X Operating System
- The Linux Operating System
Networking & Security Fundamentals
- Network Types
- Network Components
- Common Network Services
- Cloud Concepts
- Security Fundamentals
Security Threats, Vulnerabilities & Controls
- Common Security Threats and Vulnerabilities
- General Security Controls
- Mobile Security Controls
- Data Destruction and Disposal Methods
Implementing Security Controls
- Secure Operating Systems
- Secure Workstations
- Secure SOHO Networks
- Secure Mobile Devices
Troubleshooting System-Wide Issues
- Troubleshoot PC Operating Systems
- Troubleshoot Mobile Device Operating Systems and Applications
- Troubleshoot Wired and Wireless Networks
- Troubleshoot Common Security Issues
Safety & Operational Procedures
- Basic Maintenance Tools and Techniques
- Personal and Electrical Safety
- Environmental Safety and Materials Handling
- Professionalism and Communication
- Organizational Policies and Procedures
- Troubleshooting Theory